Shipping
Item will be shipped after payment clears. Pendragon Artworks will AUTOMATICALLY ship to whatever address is reported in your Paypal checkout unless you send us a message or state otherwise. We will also send as a gift to another address if you let us know beforehand. We will send an email to you of when item has been shipped. Tracking info is usually on all items. Turn-around of our items are as follows:
Stocked Item: 2-3 business days
Custom Item: 1-2 weeks depending on how large the order is or the time of year (November through December is the busiest season for us).
If you have a rush order or a particular date, email us and we will try to fit your order in to meet your needs.
Items are usually shipped priority mail. Large items of glassware and heavy items are shipped UPS.
International Orders
We accept international orders in U.S Dollars only through PayPal. Please
contact us with your address and we will calculate what postage will cost for item.
Refunds and Exchange
If for some reason an item is broken or damaged in transit or even lost, please
contact us. If you would like to exchange or be refunded for a broken item, we MUST have a digital photo of the broken item or item must be returned, shipping at your cost, within 10 days of receiving item (delivery confirmation confirms when you received the item). After proof of damage, we will exchange out the item, shipping at my cost, to you or will send you a refund check. Things do happen and we understand. We try to always be reasonable and will do our best to make you happy.
